Trainee Claims Handler

About the role

Are you someone who thinks like a detective? Are you looking for an opportunity to drive positive and meaningful outcomes for society? If so, this is your opportunity to start your career as a Trainee Claims Handler. 

Based at our Claims Management Centre of Excellence in Bradford, you'll play an important role in helping people who have suffered as a result of unacceptable working conditions in the past. You’ll be trained in how to help identify valid claims, fully investigate those claims to prove the evidence of employer negligence, and negotiate fair settlements for claimants.

This is an entry-level role with no prior experience necessary. Our Claims Management team will provide you with all the necessary training to grow your skills and confidence.

What your day will look like:

• You’ll manage all aspects of the claims handling process which includes; identifying the correct policy cover for each claim, review of historic documentation and complex scenarios, assessment of new artefacts and documentation, consideration of new evidence and authorisation of payments for claimants.

• You’ll also liaise closely with your team, working together to achieve the agreed Service Levels and team-wide objectives.

What’s in it for you?

• Work towards an industry-recognised qualification - the Chartered Insurance Institute Level 3 (Cert CII) during your first two years.

• Develop a thorough understanding of the UK insurance industry and claims process.

• Comprehensive on-the-job training and professional development.

• Opportunity to progress towards the Diploma in Insurance (DIP CII) with the Chartered Insurance Institute.

This role is for you if:

• You have a curious mind and determination. 

• You have strong organisational and communication skills.

• You enjoy problem-solving and have good attention to detail.

• You have a minimum 112 UCAS points or equivalent, and GCSE Grade C/4 in English and Maths

• You have the right to work in the UK, as this role is not eligible for skilled worker visa sponsorship.

Application deadline: 
10th August 2025