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Director, Customer Transformation, Insurance, Consulting

Category Consulting - Experienced
  • Birmingham
  • London
  • Manchester
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Job Advanced Widget

Job ID 644176WD
Contract Type Full time
Line Of Service Consulting
JOB DESCRIPTION
At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

 

Shape the Future of Insurance Through Customer-Centric Transformation 

Are you ready to lead change in the life, wealth and pensions sector? At PwC, we are redefining what it means to serve customers in a digital, data-driven world. We’re looking for a visionary Director to join our Insurance practice, with a sharp focus on transforming customer engagement across marketing, sales, service, and customer experience. 

 

This is a unique opportunity to guide some of the UK’s and global leading life and pensions and wealth organisations through large-scale, customer-led transformations. You'll play a key role in helping clients become more agile, digitally enabled, and customer-obsessed, ensuring they meet the evolving needs of today’s consumers seeking long-term financial security. 

 

What Your Day Will Look Like: 

  •  Lead transformation by designing programs focused on putting the customer at the center of our clients' businesses. 

  •  Help reshape customer-facing functions by crafting future operating models. 

  •  Drive strategic impact in customer strategy, digital service design, CX, and marketing/sales modernization. 

  •  Inspire and guide multi-disciplinary teams of analysts, designers, technologists, and specialists. 

  •   Build trusted relationships as a strategic advisor to senior client stakeholders, including C-suite leaders. 

  •   Stay ahead by championing new technologies, data analytics, and digital trends in customer engagement. 

 

This Role is for You If  

  • You have expertise in customer centric large scale transformation 

  • You have a strong background in financial services and in particular the life and pensions or wealth management sectors (leading programs of £1.5m+) 

  • You excel at understanding and addressing client needs  

  • You can communicate effectively and build lasting relationships  

  • You can manage priorities and successfully lead projects  

  • You demonstrate leadership in direct consulting and project management  

What you’ll receive from us:   

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.   We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.  

  


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Our commitment to you
We’re committed to building an inclusive culture that empowers all of our people to thrive and feel a sense of belonging at PwC. We seek to attract talented people from different backgrounds with diverse perspectives who can bring innovation and creativity.
Pay and benefits
As part of our overall deal we offer you a competitive package.
Application support
We make recruitment and workplace adjustments wherever needed and practical, so please let us know in your application if there’s anything that will enable you to demonstrate your skills.
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